Privacy Policy

Plain English Privacy Policy

Welcome to WP-CRM System! On this side of the page you will find our plain-English privacy policy. On the opposite side will be our more verbose policy.
This policy was last updated on May 17, 2018.

Date of last revision: May 17, 2018
Welcome to the WP-CRM System website (the “Site”, “WP-CRM System”, “we”, “us”, and/or “our”). This Site has been created to provide information about our company and the digital products that we sell to our visitors (“you”, “your”). This Privacy Policy sets forth our policy with respect to information including personally identifiable data (“Personal Data”) and other information that is collected from visitors to the Site.

Third-Party Payment Processors

We use third party payment processors, Stripe and PayPal, for all payments. WP-CRM System does not store credit card details and instead relies on Stripe or PayPal for this.

Third-Party Payment Processors

We use third party payment processors to process payments made to us. In connection with the processing of such payments, we do not retain any personally identifiable financial information such as credit card numbers. Rather, all such information is provided directly to our third party processors, Stripe or PayPal (the “Payment Processors”). Any information that is transmitted to the Payment Processors is encrypted using secure socket layer technology (SSL).

The Payment Processors’ use of your personal data is governed by their privacy policies, which may be viewed at the following web addresses:

Stripe: https://stripe.com/us/privacy
PayPal: https://www.paypal.com/us/webapps/mpp/ua/privacy-full

Information We Collect

We ask for certain information like your name, email address, and account credentials to log into your account on this site. We use this information to let you access the products you have purchased and receive support for those products. When making a purchase on this site we may ask for certain additional information like your billing address and your computer’s internet protocol (IP) address. This information is used to assist in the prevention of fraudulent purchases.
For your convenience, we use cookies so you don’t have to login every time you visit our website. Cookies may also be used for advertising purposes.

Information We Collect

When you interact with us through the Site, we may collect Personal Data and other information from you as described below:

We collect Personal Data from you when you voluntarily provide such information, such as when you contact us with inquiries, respond to a survey, or purchase products from us. Wherever we collect Personal Data, we make an effort to provide a link to this Privacy Policy. You can choose at any time to opt out by contacting support at [email protected] You can also contact us to opt out of your information being used for purposes other than it was originally collected.

By voluntarily providing us with Personal Data, you are consenting to our use of it in accordance with this Privacy Policy. If you provide Personal Data to us, you acknowledge and agree that such Personal Data may be transferred from your current location to the servers used by WP-CRM System, which are hosted by authorized third parties located in the United States. The Personal Information that you provide can be accessed at any time through your account or you can contact our customer support at [email protected] if you need help accessing your account.

Cookies: In operating the Site, we may use a technology called "cookies". A cookie is a piece of information that the computer that hosts our Site gives to your browser when you access the Site. Our cookies help provide additional functionality to the Site and help us analyze Site usage more accurately. For instance, our Site may set a cookie on your browser that allows you to access the Site without needing to remember and then enter a password more than once during a visit to the Site. In all cases in which we use cookies, we will not collect Personal Data except with your permission. On most web browsers, you will find a "help" section on the toolbar. Please refer to this section for information on how to receive notification when you are receiving a new cookie and how to turn cookies off. We recommend that you leave cookies turned on because they allow you to take advantage of some of the Site’s features.
License Keys: When you purchase a software product, you are given a license key, which consists of a random string of letters and numbers. We provide you with a license key in order to provide you with automatic updates of the software on your site. It is up to you whether you want to use the license key or not. The software will work as advertised without a license key activation, however you will need to manually install any updates. When you register the software with your license key, we record a few pieces of information:
- Site URL: this is the website that the license key was registered on. Your license key may have one or more registered URLs depending on the type of license you have.
- IP Address: The IP Address of the computer used to register the license key.
- WordPress version: The version of WordPress that the site used to register the license key uses.
- Date/Time: The date and time that the license was activated.
- Computer data: Basic anonymous data about your computer’s operating system and web browser.
Aggregated Personal Data: In an ongoing effort to better understand and serve the users of the WP-CRM System Site, we often conduct research on our customer demographics, interests and behavior based on the Personal Data and other information provided to us. This research may be compiled and analyzed on an aggregate basis, and WP-CRM System may share this aggregate data with its affiliates, agents and business partners. This aggregate information does not identify you personally. WP-CRM System may also disclose aggregated user statistics in order to describe our product to current and prospective business partners, and to other third parties for other lawful purposes. We will keep any information that you provide to us until such time as you delete your account with the WP-CRM System Site.
Remarketing Codes: We use remarketing codes to log when users view specific pages or take specific actions on a website. This allows us to provide targeted advertising in the future. If you do not wish to receive this type of advertising from us in the future you can opt out:
- Google: https://www.google.com/settings/ads/onweb#display_optout
- Facebook: https://www.facebook.com/business/help/1415256572060999
- Twitter: https://support.twitter.com/articles/20170405
- Others: http://www.perfectaudience.com/privacy/

Use of Your Personal Data and Other Information

WP-CRM System won’t sell or rent your personal information to a third party. We use your personal information for completing a purchase, and providing you with ongoing support. We will associate certain personal information including but not limited to your name, email address, and a license key to make sure that you are a customer before providing support. If we intend to use your personal data in a way we have not mentioned, we will let you know when we collect that information.

We do aggregate user data anonymously to better understand our customers.

Use of Your Personal Data and Other Information

WP-CRM System will not sell or rent to any third party any of the personal information or data that you provide to us. WP-CRM System uses the Personal Data you provide in a manner that is consistent with this Privacy Policy. If you provide Personal Data for a certain reason, we may use the Personal Data in connection with the reason for which it was provided. For instance, if you contact us by email, we will use the Personal Data you provide to answer your question or resolve your problem. Also, if you provide Personal Data in order to purchase our products, we will use your Personal Data to provide you with access to such products and to monitor your use of such products. WP-CRM System and its subsidiaries and affiliates (the "WP-CRM System Related Companies") may also use your Personal Data and other personally non-identifiable information collected through the Site to help us improve the content and functionality of the Site, to better understand our customers and to improve the WP-CRM System Site. WP-CRM System and its affiliates may use this information to contact you in the future to tell you about products or services we believe will be of interest to you. If we do so, each communication we send you will contain instructions permitting you to "opt-out" of receiving future communications. In addition, if at any time you wish not to receive any future communications or you wish to have your name deleted from our mailing lists, please contact us as indicated below.

If WP-CRM System intends on using any Personal Data in any manner that is not consistent with this Privacy Policy, you will be informed of such anticipated use prior to or at the time at which the Personal Data is collected.

Disclosure of Your Personal Data and Other Information

We don't sell your personal data. If we work with partners or contractors, they may have limited access to your personal data but only to the extent required to do their job.

If we sell the company, personal data may be included in the transfer.

Disclosure of Your Personal Data and Other Information

You can visit the WP-CRM System Site without providing any Personal Data. If you choose not to provide any Personal Data, you may not be able to purchase the products sold on the Site.

WP-CRM System is not in the business of selling your information. There are certain circumstances in which we may share your Personal Data with third parties without further notice to you as set forth below:

Business Transfers: As our business develops, we may buy or sell various businesses or assets. In the event of a sale, merger, reorganization, or dissolution of the business, or similar event, Personal Data may be included in the assets that are transferred.
Related Companies: We may also share your Personal Data with our Related Companies for purposes consistent with this Privacy Policy.
Agents, Consultants, and Related Third Parties: WP-CRM System hires other companies to perform certain business-related functions. Examples of these functions may include mailing information, maintaining the Site and databases, and processing payments. When we employ other companies to perform a business-related function of this nature, we only provide them with the information needed to perform their specific function. From time to time we will also hire third party consultants to perform specific tasks such as customer support in which case the consultant will have access to some Personal Data that will be required to perform their specific function.
Legal Requirements: WP-CRM System may disclose your Personal Data if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of WP-CRM System, act in urgent circumstances to protect the personal safety of users of the Site or the public, or protect against legal liability.

Exclusions

This privacy policy only applies to private information we collect. If you post information in a public forum, such as comments on a blog post, a review of a product, or a ticket on a support forum, this public information can be shared and reproduced.

Exclusions

This Privacy Policy does not apply to any Personal Data collected by WP-CRM System other than Personal Data collected through the Site. This Privacy Policy shall not apply to any unsolicited information you provide to WP-CRM System through the Site or through any other means. This includes, but is not limited to, information posted to any public areas of the Site, such as comment forms (collectively, “Public Areas”), any ideas for new products or modifications to existing products, and other unsolicited submissions (collectively, “Unsolicited Information”). All Unsolicited Information shall be deemed to be non-confidential and WP-CRM System shall be free to reproduce, use, disclose, and distribute such Unsolicited Information to others without limitation or attribution.

Children

You must be 13 years old to create an account or submit personal information to WP-CRM System.

Children

WP-CRM System does not knowingly collect Personal Data from children under the age of 13. If you are under the age of 13, please do not submit any Personal Data through the Site. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children never to provide Personal Data on the Site. If you have reason to believe that a child under the age of 13 has provided Personal Data to WP-CRM System, please contact us and to the extent possible, we will delete that information from our databases.

Links to Other Websites

We link to third-party websites, which we may have no control over. Our privacy policy governs our own website, and does not apply elsewhere. You should read and understand the privacy policies of those third-party websites before using them.

Links to Other Websites

This Privacy Policy applies only to the WP-CRM System Site. The Site may contain links to other websites not operated or controlled by WP-CRM System (the “Third-Party Sites”). The policies and procedures we described here do not apply to the Third-Party Sites. The links from the Site do not imply that WP-CRM System endorses or has reviewed the Third-Party Sites. We suggest contacting those sites directly for information on their privacy policies.

Security

We take steps to ensure that your private information and account credentials are safe, including encryption and requiring two-factor authentication for our staff. With that said, if you find a security problem, contact us and we will fix it as soon as possible. Keep in mind that emails and support threads are not encrypted.

Security

WP-CRM System takes reasonable steps to protect the Personal Data provided by the Site from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error free. In particular, email sent to or from the Site may not be secure. Therefore, you should take special care in deciding what information you send to us via email. Please keep this in mind when disclosing any Personal Data to WP-CRM System via the Internet.

Changes to Your Personal Information

We want to make sure that we have the most up-to-date information possible, so please contact us to let us know of changes to your personal information. If you would like to receive a copy of the personal information that we have on you, please contact us. You can also request that your personal information is deleted from our records, however we may not be able to delete 100% of this information due to technological or legal reasons.

Changes to Your Personal Information

WP-CRM System operates best for you when the Personal Data we have on file is current.

You can contact us in order to update or correct your Personal Data, change your preferences with respect to communications and other information you receive from us, or delete the Personal Data maintained about you on our systems (subject to the following paragraph). Such updates, corrections, changes and deletions will have no effect on other information that we maintain, or information that we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change or deletion. To protect your privacy and security, we may take reasonable steps to verify your identity before granting you profile access or making corrections. You are responsible for maintaining the secrecy of your account credentials and other account information at all times.

You should be aware that it is not technologically possible to remove each and every record of the information you have provided to us. The need to back up our Site to protect information from inadvertent loss means that a copy of your information may exist in a non-erasable form that will be difficult or impossible for us to locate. Promptly after receiving your request, all personal information stored in databases we actively use, and other readily searchable media will be updated, corrected, changed or deleted, as appropriate, as soon as and to the extent reasonably and technically practicable.

Third Party Companies or Services

We want to make you aware of all third parties that we use to carry on our business operations. Some of your personal information may end up on their servers, and therefore will be governed by their individual privacy policies. The third party companies or services we use that may handle your information include: Google Analytics, MailChimp, Stripe, PayPal, WP Engine, Help Scout, and GitHub.

Third Party Companies or Services

WP-CRM System uses a number of third party companies and services that allow us to provide the product and services that we offer. Without these companies we would not have the technical ability to run a functional business.

We would like to be transparent about the companies we use, and what we use them for. As such we will indicate the name of the company or service, what we use them for, and a link to their respective privacy policies.

Google Analytics: Used to help us better understand our customers. Data collected by Google Analytics is aggregate data, which is not tied back to a specific individual. https://support.google.com/analytics/answer/6004245?hl=en
MailChimp: Used to send marketing communications via email. If you are subscribed to our mailing list you may receive product update announcements, information about new products, or other information that may be of interest to WP-CRM System users. You can opt-out of these emails through the unsubscribe link at the bottom of any email sent to you through MailChimp. https://mailchimp.com/legal/privacy/
Stripe: Processes payments for purchases made on the Site. https://stripe.com/us/privacy
PayPal: Processes payments for purchases made on the Site. https://www.paypal.com/us/webapps/mpp/ua/privacy-full
WP Engine: Used to host the Site and allow visitors access to the Site from anywhere in the world with an internet connection. All Personal Data passed to WP-CRM System will flow through or reside on WP Engine’s servers. https://wpengine.com/legal/privacy/
Help Scout: Used to handle WP-CRM System’s support tickets. All support tickets that are sent through https://www.wp-crm.com/contact will be forwarded to our account on Help Scout. Any replies to those support tickets will be made in HelpScout. https://www.helpscout.net/company/legal/privacy/
GitHub: Used to maintain a history of changes to the code used in the products that are sold on this Site. No Personal Data is stored in GitHub. Information from a support ticket may be used in an anonymous format to track issues such as bugs or feature requests. https://help.github.com/articles/github-privacy-statement/

Changes to this Privacy Policy

If we change anything to this privacy policy, we will let you know by posting those changes to this website, or by email.

Changes to this Privacy Policy

The Site and our business may change from time to time. As a result, it may be necessary for WP-CRM System to make changes to this Privacy Policy. WP-CRM System reserves the right to update or modify this Privacy Policy at any time. If we do this, we will post the changes to this Privacy Policy on this page and will indicate at the top of this page the date this policy was last revised. We will also notify you, either through the Site, in an email, or through other reasonable means. Please review this policy periodically, and especially before you provide any Personal Data. Any changes will be effective immediately, or at another time specified. This Privacy Policy was last updated on the date indicated above. Your continued use of the Site after the date any changes become effective constitutes your acceptance of the new Privacy Policy.

Terms and Conditions

We also have a set of terms and conditions, which you can find here.

Terms and Conditions

Your access to and use of the Site is subject to the Terms and Conditions at https://www.wp-crm.com/terms-conditions/

Contacting WP-CRM System

If you need to get in touch with us, please visit https://www.wp-crm.com/contact and complete the form.

Contacting WP-CRM System

To keep your Personal Data accurate, current, and complete, please contact us as specified below. We will take reasonable steps to update or correct Personal Data in our possession that you have previously submitted via the Site. Please also feel free to contact us if you have any questions about WP-CRM System’s Privacy Policy or the information practices of the Site.

All disputes arising out of or relating to this Privacy Policy will be submitted to the exclusive jurisdiction of a court of competent jurisdiction located in Maricopa County, Arizona and each party irrevocably consents to such personal jurisdiction and waives all objections to this venue.

You may contact us by visiting https://www.wp-crm.com/contact and completing the contact form.