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Privacy Policy

Welcome to WP-CRM System!
On this side of the page you will find our plain-English privacy policy. On the opposite side will be our more verbose policy.

This policy was last updated on July 29, 2020.

We also have a set of terms and conditions, which you can find here.

Who Are We?

We are a Bulgarian company based in Sofia. We determine the purposes for which and the manner in which your Personal Data is collected and processed.

We also have a set of terms and conditions, which you can find here.

Privacy Policy

Date of last revision: July 29, 2020
Welcome to the WP-CRM System website (the “Site”, “WP-CRM System”, “we”, “us”, and/or “our”). This Site has been created to provide information about our company and the digital products that we sell to our visitors (“you”, “your”). This Privacy Policy sets forth our policy with respect to information including personally identifiable data (“Personal Data”) and other information that is collected from visitors to the Site.

Who Are We?

“Premium WP Support” Ltd. („we”, “us”, “our”) is a company organized and existing under the laws of Bulgaria, with UIC 205888763 and seat and registered address located at 73 “Cherni vrah” Blvd., floor 3, 1407 Sofia, Bulgaria.

We are a Data Controller under the General Data Protection Regulation 2016/679 (“GDPR”).

Third-Party Payment Processors

We use third party payment processors, Stripe and PayPal, for all payments. WP-CRM System does not store credit card details and instead relies on Stripe or PayPal for this.

Third-Party Payment Processors

 

We use third party payment processors to process payments made to us. In connection with the processing of such payments, we do not retain any personally identifiable financial information such as credit card numbers. Rather, all such information is provided directly to our third-party processors, Stripe or PayPal (the “Payment Processors”). Any information that is transmitted to the Payment Processors is encrypted using secure socket layer technology (SSL).
The Payment Processors’ use of your Personal Data is governed by their privacy policies, which may be viewed at the following web addresses:

Information We Collect

We ask for certain information like your name, email address, and account credentials to log into your account on this Site. We use this information to let you access the products you have purchased and receive support for those products. When making a purchase on this Site, we may ask for certain additional information like your billing address and your computer’s internet protocol (IP) address. This information is used to assist in the prevention of fraudulent purchases.

Information We Collect

When you interact with us through the Site, we may collect Personal Data and other information from you in order to provide you with and improve our products and services.
Below you will see the different categories of Personal Data that we collect, for which purposes, on what legal basis and for what period of time we store and process it:

  • We collect Personal Data when you voluntarily provide us with information: when you contact us with inquiries or respond to a survey.
  • We will have access to your name and email address;
  • The legal basis is your consent;
  • We will store your Personal Data until you withdraw your consent.
  • We collect Personal Data when you purchase any of our Software services and products, when you purchase any of our extensions, as well as when you need technical support.
  • We will have access to your name and email address, billing address, IP address and account credentials;
  • The processing of your Personal Data is necessary for the performance of our contract with you;
  • We will store your Personal Data as long as it is necessary for the purpose.
    Whenever we collect Personal Data, we make an effort to provide a link to this Privacy Policy. You can choose at any time to opt out by contacting support at contact@wp-crm.com. You can also contact us to opt out of your information being used for purposes other than those for which it was originally collected.
    By voluntarily providing us with Personal Data, you are consenting to our use of it in accordance with this Privacy Policy. If you provide Personal Data to us, you acknowledge and agree that such Personal Data may be transferred from your current location to our servers, which are hosted by authorized third parties located in the United States. To the extent that we transfer and store your Personal Data to a third country outside the EEA that does not provide an adequate level of protection, we will implement appropriate safeguards to protect such Personal Data.
    The Personal Information that you provide can be accessed at any time through your account or you can contact our customer support at contact@wp-crm.com if you need help accessing your account.

Cookies

For your convenience, we use cookies, so you don’t have to login every time you visit our website. Cookies may also be used for advertising purposes.

Cookies

Cookies: In operating the Site, we may use a technology called "cookies". A cookie is a piece of information that the computer that hosts our Site gives to your browser when you access the Site.
Our cookies help provide additional functionality to the Site and help us analyse the Site usage more accurately. For instance, our Site may set a cookie on your browser that allows you to access the Site without needing to remember and then enter a password more than once during a visit to the Site - these cookies are often referred to as “performance and functionality cookies”. We may also use analytics and statistics cookies to understand how users interact with the Site. Occasionally, we may run marketing campaigns, in which case we will use marketing and advertising cookies. In all cases in which we use cookies, we will not collect Personal Data except with your permission. You can accept or decline the use of cookies by clicking on one of the available options when accessing the Site for the first time: “I accept the use of cookies”/”I decline the use of cookies”.
On most web browsers, you will find a "help" section on the toolbar. Please refer to this section for information on how to receive notification when you are receiving a new cookie and how to turn cookies off. We recommend that you leave cookies turned on because they allow you to take advantage of some of the Site’s features.

Other Information We Collect And Process

Depending on whether you want to use the License Key we provide you with (after you purchase a software product from us), we will record certain pieces of information such as your site url, IP address, WordPress version, the date and time you activated your licence and data about your operating system.

Other Information We Collect And Process

License Keys: When you purchase a software product, you are given a license key, which consists of a random string of letters and numbers. We provide you with a license key in order to provide you with automatic updates of the software on your site. It is up to you whether you want to use the license key or not. The software will work as advertised without a license key activation, but you will need to manually install any updates. When you register the software with your license key, we record a few pieces of information:

  • Site URL: this is the website that the license key was registered on. Your license key may have one or more registered URLs depending on the type of license you have.
  • IP Address: The IP Address of the computer used to register the license key.
  • WordPress version: The version of WordPress that the site used to register the license key uses.
  • Date/Time: The date and time that the license was activated.
  • Computer data: Basic anonymous data about your computer’s operating system and web browser.

Aggregated Personal Data: In an ongoing effort to better understand and serve the users of the Site, we often conduct research on our customer's demographics, interests, and behavior based on the Personal Data and other information provided to us. This research may be compiled and analyzed on an aggregate basis, and we may share this aggregate data with our agents and business partners. This aggregated information does not identify you personally. We may also disclose aggregated user statistics in order to describe our product to current and prospective business partners and to other third parties for other lawful purposes. We will keep any information that you provide to us until such time as you delete your account with the WP-CRM System Site.

Remarketing Codes: We use remarketing codes to log when users view specific pages or take specific actions on a website. This will allows us to provide targeted advertising in the future. If you do not wish to receive this type of advertising from us in the future you can opt out:

Use Of Your Personal Data And Other Information

We won’t sell or rent your personal information to a third party. We use your personal information for completing a purchase and providing you with ongoing support. We will associate certain personal information, including but not limited to your name, email address, and a license key, to make sure that you are a customer before providing support. If we intend to use your personal data in a way we have not mentioned, we will let you know when we collect that information.
We do aggregate user data anonymously to better understand our customers.

Use Of Your Personal Data And Other Information

We will not sell or rent to any third party any of the personal information or data that you provide to us. We use the Personal Data you provide in a manner that is consistent with this Privacy Policy. If you provide Personal Data for a certain reason, we may use the Personal Data in connection with the reason for which it was provided. For instance, if you contact us by email, we will use the Personal Data you provide to answer your question or resolve your problem. Also, if you provide Personal Data in order to purchase our products, we will use your Personal Data to provide you with access to such products and to monitor your use of such products.
We may also use your Personal Data and other personally non-identifiable information collected through the Site to help us improve the content and functionality of the Site, to better understand our customers and to improve the Site. We may use this information to contact you in the future to tell you about products or services we believe will be of interest to you. If we do so, each communication we send you will contain instructions permitting you to "opt-out" of receiving future communications. In addition, if at any time you wish to not  receive any future communications or you wish to have your name deleted from our mailing lists, please contact us as indicated below.
If we intend on using any Personal Data in any manner that is not consistent with this Privacy Policy, you will be informed of such anticipated use prior to or at the time at which the Personal Data is collected.

Disclosure Of Your Personal Data And Other Information

We don't sell your personal data. If we work with partners or contractors, they may have limited access to your personal data but only to the extent required to do their job.
If we sell the company, personal data may be included in the transfer.

Disclosure Of Your Personal Data And Other Information

You can visit the Site without providing any Personal Data. If you choose not to provide any Personal Data, you may not be able to purchase the products sold on the Site.
We are not in the business of selling information. There are certain circumstances in which we may share your Personal Data with third parties without further notice to you, as set forth below:

  • Business Transfers: As our business develops, we may buy or sell various businesses or assets. In the event of a sale, merger, reorganization, or dissolution of the business, or similar event, Personal Data may be included in the assets that are transferred.
  • Related Companies: We may also share your Personal Data with our Related Companies for purposes consistent with this Privacy Policy.
  • Agents, Consultants, and Related Third Parties: WP-CRM System hires other companies to perform certain business-related functions. Examples of these functions may include mailing information, maintaining the Site and databases, and processing payments. When we employ other companies to perform a business-related function of this nature, we only provide them with the information needed to perform their specific function. From time to time, we will also hire third party consultants to perform specific tasks, such as customer support, in which case the consultant will have access to some Personal Data that will be required to perform their specific function.
  • Legal Requirements: WP-CRM System may disclose your Personal Data if required to do so by law or in the good faith belief that such action is necessary:
  • to comply with a legal obligation;
  • to protect and defend our rights or property;
  • in urgent circumstances to protect the personal safety of users of the Site or the public, or protect against legal liability.
    • We restrict access to Personal Data and share it only on a need-to-know basis and after imposing strict contractual confidentiality obligations.

Exclusions

This privacy policy only applies to private information we collect. If you post information in a public forum, such as comments on a blog post, a review of a product, or a ticket on a support forum, this public information can be shared and reproduced.

Exclusions

This Privacy Policy does not apply to any Personal Data collected by us other than Personal Data collected through the Site. This Privacy Policy shall not apply to any unsolicited information you provide to us through the Site or through any other means. This includes, but is not limited to, information posted to any public areas of the Site, such as comment forms (collectively, “Public Areas”), any ideas for new products or modifications to existing products, and other unsolicited submissions (collectively, “Unsolicited Information”). All Unsolicited Information shall be deemed to be non-confidential and we shall be free to reproduce, use, disclose, and distribute such Unsolicited Information to others without limitation or attribution.

Children

You must be 18 years old to create an account or submit personal information to us.

Children

We do not knowingly collect Personal Data from children under the age of 18. If you are under the age of 18, please do not submit any Personal Data through the Site. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children never to provide Personal Data on the Site. If you have reason to believe that a child under the age of 18 has provided Personal Data to us, please contact us and to the extent possible, we will delete that information from our databases.

Links To Other Websites

We link to third-party websites, which we may have no control over. Our privacy policy governs our own website and does not apply elsewhere. You should read and understand the privacy policies of those third-party websites before using them.

Links To Other Websites

This Privacy Policy applies only to the Site. The Site may contain links to other websites not operated or controlled by us (the “Third-Party Sites”). The policies and procedures we describe here do not apply to the Third-Party Sites. The links from the Site do not imply that we endorse or have reviewed the Third-Party Sites. We suggest contacting those sites directly for information on their privacy policies

Security

We take steps to ensure that your private information and account credentials are safe.
With that said, if you find a security problem, contact us and we will fix it as soon as possible. Keep in mind that emails and support threads are not encrypted.

Security

We take reasonable steps to protect the Personal Data provided by the Site from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error free. In particular, email sent to or from the Site may not be secure. Therefore, you should take special care in deciding what information you send to us via email. Please keep this in mind when disclosing any Personal Data to us via the Internet.

Changes To Your Personal Information

We want to make sure that we have the most up-to-date information possible, so please contact us to let us know of changes to your personal information. If you would like to receive a copy of the personal information that we have on you, please contact us. You can also request that your personal information be deleted from our records. However, we may not be able to delete 100% of this information due to technological or legal reasons.

Changes To Your Personal Information

WP-CRM System operates best for you when the Personal Data we have on file is current.
You can contact us in order to update or correct your Personal Data, change your preferences with respect to communications and other information you receive from us, or delete the Personal Data maintained about you on our systems (subject to the following paragraph). Such updates, corrections, changes and deletions will have no effect on other information that we maintain, or information that we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change or deletion. To protect your privacy and security, we may take reasonable steps to verify your identity before granting you profile access or making corrections. You are responsible for maintaining the secrecy of your account credentials and other account information at all times.
You should be aware that it is not technologically possible to remove each and every record of the information you have provided to us. The need to back up our Site to protect information from inadvertent loss means that a copy of your information may exist in a non-erasable form that will be difficult or impossible for us to locate. Promptly after receiving your request, all personal information stored in databases we actively use, and other readily searchable media will be updated, corrected, changed or deleted, as appropriate, as soon as and to the extent reasonably and technically practicable.

Third Party Companies Or Services

We want to make you aware of all third parties that we use to carry on our business operations. Some of your personal information may end up on their servers, and therefore will be governed by their individual privacy policies. The third party companies or services we use that may handle your information include: Google Analytics, MailChimp, Stripe, PayPal, WP Engine, Help Scout, and GitHub.

Third Party Companies Or Services

We use a number of third-party companies and services that allow us to provide the products and services that we offer. Without these companies, we would not have the technical ability to run a functional business.
We would like to be transparent about the companies we use and what we use them for. As such we will indicate the name of the company or service, what we use them for, and a link to their respective privacy policies.

Changes To This Privacy Policy

If we change anything in this privacy policy, we will let you know by posting those changes to this website or by email.

Changes To This Privacy Policy

The Site and our business may change from time to time. As a result, it may be necessary for us to make changes to this Privacy Policy. We reserve the right to update or modify this Privacy Policy at any time. If we do this, we will post the changes to this Privacy Policy on this page and will indicate at the top of this page the date this policy was last revised. We will also notify you, either through the Site, in an email, or through other reasonable means. Please review this policy periodically, and especially before you provide any Personal Data. Any changes will be effective immediately, or at another specified time. This Privacy Policy was last updated on the date indicated above. Your continued use of the Site after the date any changes become effective constitutes your acceptance of the new Privacy Policy.

Your Rights

You have eight important rights that you can exercise at any time and free of charge:

  • Right to be informed
  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to restrict processing
  • Right to data portability
  • Right to object
  • Rights in relation to automated decision-making and profiling.

Your Rights

  • You are entitled to object, at any time and free of charge, to the processing of your Personal Data by sending us a written request.
  • You are entitled to receive access upon notification to the Personal Data we store about you in a structured, commonly used and machine-readable format by sending us a written request.
  • You are entitled to request the portability of your Personal Data to another data controller by sending us a written request.
  • If any of the data we have about you is incorrect or inaccurate you may request its correction by sending us a written request.
  • You are also entitled to request the complete erasure of your Personal Data by sending us a written request.
  • You may also request a restriction on the processing of your Personal Data with regard to specific actions on collection, processing, or transferring by sending us a written request.
  • You are also entitled to request that third parties be notified about the rectification, erasure or restriction on the processing of your data so that these third parties comply with the respective request made by you.

In addition, you are entitled to file a complaint with the controlling authority. which in Bulgaria is the Commission for personal data protection (CPDP), with address: 1592 Sofia, 2 “Tsvetan Lazarov” Blvd., telephone +359 2 915 3580, fax +359 2 915 3525, e-mail: kzld@cpdp.bg.

Contacting Us

If you need to get in touch with us, please visit https://www.wp-crm.com/contact and complete the form.

Contacting Us

To keep your Personal Data accurate, current, and complete, please contact us as specified below. We will take reasonable steps to update or correct Personal Data in our possession that you have previously submitted via the Site.
Please also feel free to contact us if you have any questions about our Privacy Policy or the information practices of the Site.

You may contact us by visiting https://www.wp-crm.com/contact and completing the contact form.

Jurisdiction

Disputes in relation to this Privacy Policy shall be resolved by the competent Bulgarian court.

Jurisdiction

All disputes arising out of or relating to this Privacy Policy will be submitted to the exclusive jurisdiction of a court of competent jurisdiction located in Bulgaria.